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Moving

I'm a current customer

I'm a property manager

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It’s your move

Here’s what you’ll need to move your energy:

Move in and move out dates
Your new address
A phone number that we can contact you at (before, during and after the move if possible)

I’m a new customer

I want electricity and natural gas set-up at my business

If you’re moving your business anywhere in Alberta, you can choose a competitive retail plan for your electricity and natural gas or the Regulated Rate Option or Default rate in your service area. Learn more about our services and find one that best suits your business needs and objectives.

Compare your choices

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Frequently asked questions

1. Can I transfer my plan from ENMAX Energy when I move my business?

If you’re moving in Alberta in most cases you can take your energy with you*. Call us at 310-5010 and we’ll help get you set up.

*ENMAX Energy serves most areas in Alberta except for Medicine Hat, local gas co-operatives and some REAs.

2. How do I set up electricity and/or gas for my business?

You can choose a competitive retail plan for your electricity and natural gas or the Regulated Rate Option (RRO) or Default Rate in your service area.

Learn more about ENMAX Energy plans and find one that best suits your business needs and objectives.

(You can choose any retailer listed at www.ucahelps.alberta.ca or at 310-4822. Electricity delivery to your home or business isn't affected by your choice of retailer.

3. Is there anything special that I need to do with my electricity when moving my business?

You should let your energy provider know as soon as possible about your plans – moving date, or any other changes to your account.

If you're an ENMAX Energy customer and moving within Alberta, it's likely you can take your energy plan with you.

4. Do I need to turn off my meter (fuse box main power supply) at my previous business location when I move?

No, cutting the power may lead to serious damage or other issues. Simply contact us and tell them when you’re moving. They’ll manage the transfer to the new owners.

5. Should I have the natural gas supply turned off to my business when I move?

No, there’s no need to cutoff any utilities including natural gas when you move. When you inform your provider about your moving dates, they should make sure that your bill reflects when you are no longer responsible for those utilities.

6. Who is responsible for the power or paying the bills at my old address after I leave?

If you’ve given your energy company enough notice (can differ based on agreements) they will be responsible for the power, or the new owner will take over responsibility on their possession date.

7. How do I make sure I don’t end up paying for the previous business owner’s energy use?

When you set up your energy for your new business, be sure to state the exact day you will be moving in. Your billing will begin on that date, and you should not be charged for the previous owner’s energy use.