Affordability
Support for challenging times
Across our community, we’re aware of our neighbours’ concerns over increasing prices and how they’ll manage their budget. Our focus is helping people remain connected to the energy they need every day. We’re fully committed to ensuring people have access to advice, billing options, energy affordability/efficiency resources, and when required, community organizations.
The sooner you take steps to addressing an overdue balance or an upcoming payment concern, the more options you have.
Sign in to your online account
You may have payment options available in your online account if you've missed or are late with a payment.
ENMAX payment support
If you or someone you know is having difficulty making payments, our Payment Support Team is available to help. Call: 310-3010 or 1-877-571-7111 (within Alberta).
Connect with community support
211 is the place to start. They offer guidance on where to find payment support in your community. Call: 2-1-1 or text INFO to 2-1-1.
Available payment support
We’ve created tools and programs to help manage your monthly energy bill.
What to expect if your payment is late
(During the colder winter months, electricity will not be disconnected, however, a load limiter or electricity limiter will be attached to your meter during those times.)
Ways to pay your bill
There are convenient and efficient ways to pay your account’s balance.
View our payments page for more options.
ENMAX payment resources and tools
Equalized payment program
You have the option of leveling your monthly ENMAX bill payments throughout the year, increasing predictability, and helping with household budgeting.
Set up pre-authorized payments
Pre-authorized payments withdraw money automatically from your bank account or credit card to pay the monthly balance of your bill. Call our team at 310-3010 to set up pre-authorized payments or use your online account.
(Credit card payments are available for Easymax residential and small commercial customers only at this time.)
Community support for vulnerable customers
ENMAX has long-standing relationships with community organizations to support vulnerable customers with energy affordability and other essential needs.
Energy efficiency tips
Find easy, low-cost ways to manage energy usage around your home.