Retailer Services

Acting as the main point of contact with end use customers

• ENMAX Power Corporation expects to have limited direct contact with retailers' end use customers. Therefore, retailers will be the main source of electricity industry information for their customers, such as distribution tariff information as described in the Alberta Tariff Billing Code (AUC Rule004).
• Calls from end use customers regarding a power outage for ENMAX Power Corporation's distribution system should be directed to outages.enmax.com or 403-514-6100 (ENMAX Power Corporation's 24 hour trouble line).

Service requests

Retailers may request the following services:

• Energizing/re-energizing sites
• De-energizing sites (de-energizing a site for financial reasons may only be performed by the applicable site's Default Supplier or the Regulated Rate Option Retailer)
• Exchanging/upgrading meters
• Testing meters
• Reading meters off-cycle

A complete list of services and their associated fees are located in the Fee Schedule of ENMAX Power Corporation's Terms and Conditions. Retailers are financially responsible for all service requests made on behalf of their end use customers. ENMAX Power Corporation will invoice retailers for these services on a weekly basis . Updated Fee Schedule can be found on the Tariffs page.

Enrolling customers and managing customer information

As described in the Settlement System Code (AUC Rule 021), retailers and regulated rate providers are responsible for enrollment, including informing ENMAX Power Corporation that they've been chosen as the supplier of electricity services at a particular site. Enrollment is supported through the standard transactions described in the Settlement System Code.

Retailers must ensure that they have obtained proper authorization from their current or prospective customers before initiating any customer related transaction, including consumption history and enrollment. The retailer bears full responsibility for the accuracy of enrollment transactions submitted to ENMAX Power Corporation. A retailer that erroneously enrolls a site will bear responsibility for the associated Distribution Tariff costs and any other financial implications associated with the error.

In its role as the wire services provider, ENMAX Power Corporation requires emergency contact information for all sites in our service area. Retailers must provide up-to-date basic customer information (including emergency contact name, addresses and phone numbers as well as name, address and phone numbers for the financially responsible party)for all enrolled sites. This information is provided to ENMAX Power Corporation through the industry standard transaction, Update Customer Information (UCI),via VLTrader, as described in the Settlement System Code (AUC Rule 021).

If a retailer wishes to terminate its ownership of a particular site, it must provide the industry standard transaction, De-Select Request (DSR), via VLTrader, as described in the Settlement System Code (AUC Rule 021). The effective date of the transaction will be five calendar days from the date of the request, unless the site enrolled by another retailer within the five calendar day period.

Please note: ENMAX Power Corporation is neither bound by, nor will it enforce, contracts between retailers and their end use customers. ENMAX Power Corporation also will not mediate disputes between retailers and end use customers.

As a Wire Services Provider, our responsibilities are as follows:

Load Settlement Agent

• Allocate energy consumption, losses and unaccounted for energy to all sites in settlement zones for which we have been assigned responsibility in accordance with the Settlement System Code, as amended from time to time.
• Add and maintain site information for all sites in settlement zones for which we have been assigned responsibility.
• Provide Retailers with an updated site ID catalog on our web site. ENMAX Power provides updated catalogs in electronic format to listed Retailers via VLTrader, unless otherwise requested by the retailer.
• Process enrollments in a standard manner. Provide settlement data through the standard transactions described in the Settlement System Code (AUC Rule 021). See ENMAX Power's Load Settlement Process.

Meter Service Provider

• ENMAX Power provides and maintains all revenue meter services within its service area. ENMAX Power is accredited by Measurement Canada to provide these services.
• ENMAX Power's meter shop is responsible for all aspects of meter management, including, but not limited to:
  
  • Procure and manage meter inventory
  • Test meters
  • Certify meters
  • Install and remove revenue meters and other associated equipment

Meter Data Management Agent

• Meter Data Management includes the collection, validation and management of all consumption data, including information from non-interval and interval meters. All non-interval meters in the Calgary settlement zone, are scheduled to be read on a monthly basis. All interval meters in the Calgary settlement zone are read daily.
• Delivery of Meter Reading Information. ENMAX Power is the sole source of revenue metering information for all market participants in its service area. Every business day, ENMAX Power sends revenue meter reading information for enrolled sites to market participants, as described in the Settlement System Code.
• Publication of Meter Reading Cycles. ENMAX Power publishes the meter reading cycle schedule for Calgary customers only. To view the schedule for a specific Calgary site id, browse our Meter Schedule.
• Off-Cycle Reads. ENMAX Power will read any of its revenue meters at the request of the Retailer, subject to the charges set out in the Distribution Tariff Fee Schedule.

Invoicing to Retailers

• ENMAX Power assesses charges to retailer for distribution, transmission, one-time service charges, and usage information relevant to calculating energy charges in accordance to the Alberta Tariff Billing Code (AUC Rule 004), as amended from time to time.

The Distribution Tariff includes details about payment terms, error handling practices, collection matters, and other billing-related issues. We recommend that Retailers become informed about these processes.

Payment by electronic banking or EFT (Electronic Funds Transfer) is mandatory. Our bank details are as follows:

Royal Bank Main Branch
339 8 Ave S.W.
Calgary, AB, T2P 1C4
Bank # 003
Branch # 00009
Bank Account # 000-084-4
(Funds must be in Canadian dollars)

Please send an email to directdeposit@enmax.com to provide your deposit details.