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Powerline down or sparking?
Call 9-1-1
Report dangerous situations to emergency services and they’ll determine the appropriate response.
We're here to help

We're here to help

Unsure who to talk to? We’ll get you pointed in the right direction. Connect with our team 310-2010 (or 1-877-571-7111 outside of Alberta).

Weekdays: 8 a.m. to 8 p.m.

December 24, 27, 30 and 31: 8 a.m. to 4:30 p.m.

Saturday: 8 a.m. to 4:30 p.m.

Closed: Sunday and statutory holidays.

Virtual Assistant available by phone 24/7 for some account services.

Chat with us

Chat with us

Live chat with a member of our team for help with billing, payments and account updates.

Weekdays: 8 a.m. to 8 p.m.

December 24, 27, 30 and 31: 8 a.m. to 4:30 p.m.

Saturday: 8 a.m. to 4:30 p.m.

Closed: Sunday and statutory holidays.

More ways to connect

Use the dropdown to get in touch with a specific team.