The default electricity option in Alberta is now the Rate of Last Resort. Here’s what you need to know!  

What is the Rate of Last Resort?  

The Rate of Last Resort is the default electricity option in Alberta for customers who do not, or cannot, sign up for a competitive retail plan. The specific rate you will be charged depends on your location in the province. In Calgary, Cardston, Ponoka, and Red Deer, the Rate of Last Resort is 12.06¢ per kWh. This rate is expected to remain unchanged for two-years until December 31, 2026. After that date, the rate may be adjusted by a maximum of 10% for the next two-year period.    

 For full terms and conditions visit the Residential Rate of Last Resort or the Small Business Rate of Last Resort page.

Are there other options available?  

Absolutely, and understanding your energy choices is important. Alberta has a unique competitive electricity market, which gives Albertans the power to choose their energy provider. Customers are encouraged to explore their options and find the provider and plan best suited to their needs. Customers on the Rate of Last Resort are never locked-in and can leave anytime without penalty.  

Regulated rate customers are free to purchase their electricity from a retailer of their choice. For a list a retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). 

Will there be any new or additional fees with the Rate of Last Resort? 

Included in the Rate of Last Resort energy rate is a 0.1¢ per kWh consumer awareness surcharge. This charge will go directly to the Utilities Consumer Advocate (UCA) who will regularly contact Rate of Last Resort customers to inform them of their electricity options. Rate of Last Resort customers’ full names, phone numbers, email addresses and mailing addresses will be shared with the UCA for this purpose every two months following the implementation of the Rate of Last Resort. All other fees and charges will still apply. 

How do I know if I am on the Rate of Last Resort? 

If you were previously billing on the RRO and did not take any action, you were automatically switched to the Rate of Last Resort on January 1, 2025. If you have not enrolled in a competitive retail electricity agreement, you are likely on the Rate of Last Resort. Check your electricity bill to see if it says “Rate of Last Resort” or “ROLR”. Contact your electricity retailer if you are unsure.  

What do I do if I’m struggling with my utility bill?  

Albertans who are looking for help with their utility bills should contact the Utilities Consumer Advocate at 310-4822 or through their website ucahelps.alberta.ca, or find resources at enmax.com/affordability.