Electricity

The regulated rate option (RRO)

NEW! Update on the Rate of Last Resort

The Government of Alberta is changing the RRO rate on December 31, 2024 to the Rate of Last Resort. Customers in Alberta are able to select a retail plan with a retailer of their choice. Those who do not or cannot will be automatically transitioned to the newly formed Rate of Last Resort on January 1, 2025. The government has stated that the name change to Rate of Last Resort better reflects the nature of the rate and is part of ongoing consumer awareness initiatives.

Visit our Rate of Last Resort info page for important information.

What is the RRO?

RRO electricity service comes with basic customer service options without having to sign up for a retail plan.

The RRO is set each month and depending on market conditions may go up or down which can affect what you pay on your bill.

Current Regulated Rate*

Select option

9.907¢

PER KWH

Rate ceiling repayment in effect for RRO customers.

Current Market Rate**

7.6¢

PER KWH

*Advertised rate does not include an administration fee, regulated charges depending on usage and service area, or taxes.

**Fluctuates monthly based on market conditions.

Do you live in Red Deer, Cardston, or Ponoka? The RRO rates in Red Deer, Cardston and Ponoka are set by the applicable municipal government and the RRO service is provided by ENMAX Energy Corporation. If you live in one of these municipalities, please contact us to set up the RRO: 310-2010 or 1-877-571-7111 (Outside Alberta), or you can sign up online.

About the Calgary RRO rate

The RRO rate fluctuates each month based on market prices for electricity in Alberta, which depends on the forecast supply and demand across the province. This means the RRO rate can rise or fall depending on market conditions and therefore, RRO bills can vary even when consumption remains similar. Each month the Alberta Utilities Commission (AUC) reviews and acknowledges the rates charged for RRO service in Calgary which have been determined in accordance with ENMAX Energy’s approved energy price setting plan.

Am I on the RRO?

If you haven’t made the choice to sign up with one of the more than 30 retail electricity providers in Alberta, your electricity is likely being provided by the RRO provider in your area.

Regulated rate customers are free to purchase electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).